Ok, social media marketing is a beast, but I figured it was a beast I could tame. Little did I know how delirious I was.
The beast has many heads - Facebook, Twitter, Pinterest, Instagram, You Tube, Snapchat, and the list goes on. I’m not even counting the social media that I’m not familiar with like Tumblr, Digg, and Vimeo.
The thing about the beast is this - you cut off one head and another pops up somewhere else. There’s a huge amount to learn about accessing social media for your business. I go comatose when I think about it too much, so I try not to. The first time I encountered the need for tracking pixel code and how to put it into the html of my website, I backed away slowly and quietly, palms sweating. That doesn’t mean I’m giving up. It’s just another battle for another day.
I keep reading social marketing articles and blogs and I keep plugging along. But it’s not easy. Just when I thought I had achieved a small victory by putting my business page on Facebook, Instagram reared its ugly head.
I wanted to connect my Instagram business account to my Facebook business page, but there was a problem. I had to give Instagram my password. I hadn’t used my password in about six months and I couldn’t remember it. I hadn’t written it down. Don’t ask me why I didn’t write it down. I had written down my passwords to Facebook, Twitter, You Tube, Pinterest, and everything else under the sun. But not Instagram.
So I emailed Instagram Support, asking for my password. I swear I heard a low growl in the distance when I hit ‘send.’
We won't be able to help you until we receive proof that you're the owner of this account. Without verification that you’re the owner, we can’t be sure that we’re helping the right person. Please reply to this email with an attached digital copy of any of the following documents that match the information on the account:
- Local business license (issued by your city, county, state, etc.)
- Tax filing (Seriously?)
- Certificate of Formation (Huh?)
- Articles of Incorporation (What’s that?)
- Utility bill
I scanned my business license, attached it to an email, and sent it back. Can I have my password now?
They responded again:
We need you to verify your identity so that we can start resolving your issue. (You mean you didn’t start resolving it with the business license?) Without verifying that you’re the owner of this account, we can’t be sure that we’re helping the right person. Please attach a photo of yourself holding a hand-written copy of the code below. The photo you send must:
- Include the above code written on a clean sheet of paper, followed by your full name and username
- Clearly show both the code and your face
- Be saved and attached to your reply as a JPEG file
At this point I’m looking for a camera because I’m sure I’m being punked. But I write the code number down, take a selfie, and attach it to an email. Can I pleeeeeease have my password now?!
The beast responded and mercifully extended its scepter - a link to a new password.
So what came out of that epic battle? I jumped through all the hoops I had to and finally got a new password. What did Instagram get? My MUG SHOT!
Moral to the story? Your password to Instagram is the Holy Grail! Write it down!
*Disclaimer: No, the code above is not the actual code sent me. Do you think I want the Instagram police on my tail?